Are you having trouble with our shop? Well then you've come to the right place. You'll find the answer you're looking for here, and if you don't you can always ask for expert advice in our shop support forum.
We create all games on-demand through an automated process which begins as soon as you place your order. Due to the nature of the print-on-demand business, we cannot make changes to the order or issue refunds. All sales are final upon purchase.
Our production queue allows us to manufacture most games within 1-5 days. The product is then shipped via USPS and the shipping times are listed below.
Domestic Orders (in the United States)
Most customers receive their
order within 7-10 days.
International customers (outside of the United States)
Most customers recieve their order within 15-20
days. Orders are shipped via USPS Priority Mail® International and are
not insured against damage or loss.
Note: Shipping times can vary due to customer location and how busy the United States Postal Service is. (Delays can occur during high volume periods like holiday seasons.)
Our primary shipper is the United States Postal Service (USPS).
USPS will email you tracking information when your order is shipped. If you do not receive your order within our standard "Shipping Time", please contact us and we can work with USPS. Orders within the US can be shipped with or without insurance. If an insured order is damaged or lost, the customer can file an online claim with USPS and receive a refund. However, if an uninsured order is lost or damaged, it is the full responsibility of the customer and USPS or TGC is not liable.
Value Added Taxes (VAT) may exist on certain international orders. These fees must be paid by the customer as TGC is not responsible for these costs. In addition, TGC cannot legally mark orders as "gifts" under current tax laws.
Important: USPS International orders are not insured. If the package is lost or damaged during shipping, TGC is not responsible for replacing the product. We are working on a way to provide an insured method but USPS automated shipping calculators do not currently support it.
